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responded to the ongoing demand for a "how-to," step-by-step approach to powerful sermon development. Proctor's years of proclaiming the Word of God, pastoring, and effective classroom instruction to pastors, teachers, and seminarians make this a must read for even the seasoned pastor. Foreword by Gardner C. Taylor.

• Sales Rank: #53868 in Books
• Brand: Proctor, Samuel D.
• Published on: 1994-06-01
• Original language: English
• Number of items: 1
• Dimensions: 8.51" h x .42" w x 5.55" l, .50 pounds
• Binding: Paperback
• 137 pages

About the Author
Samuel DeWitt Proctor, Th.D. is Professor Emeritus at Rutgers University and the Pastor Emeritus of the Abyssinian Baptist Church in Harlem. He earned a doctorate in theology at Boston University, became president of two colleges -- Virginia Union, his Alma Mater and North Carolina A&T -- and served as associate director of the Peace Corps under Presidents Kennedy and Johnson. He was also a speechwriter for Hubert Humphrey's presidential campaign of 1968, was Associate General Secretary of the National Council of Churches, and headed up the Institute for Services to Education. Ultimately he served as Lyman Beecher Lecturer at Yale in 1990, professor at Vanderbilt University, United Theological Seminary, and Duke University. He lives in New Jersey.

Most helpful customer reviews

11 of 12 people found the following review helpful.
A Must Have...
By Courtney L. Clayton
This is a phenomenal book. It is a must have for anyone who take preaching seriously. Proctor is clear in his explanation and good with his examples. This is good book to help explore one style of preaching.

2 of 2 people found the following review helpful.
Must Read
By J. Boyd
Dr. Proctor is a must read. Have you ever played a trumpet? If not a trumpet played correctly is a beautiful sound as the results. Just the same when crafting sermons. If done correctly what a beautiful sound to those who hear the results. Thanks Dr. Proctor.

1 of 1 people found the following review helpful.
Best exegesis
By joseph
well articulated material for preaching, suitable for beginers and experianced preachers as well
sunday school teachers should read this book before taking church teaching posotion

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• Published on: 1707
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• Sales Rank: #1187827 in Books
• Brand: Prentice Hall
• Published on: 1981-08
• Ingredients: Example Ingredients
• Original language: English
• Number of items: 1
• Binding: Hardcover
• 528 pages

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0 of 0 people found the following review helpful.
Process Chemistry
By Mark
Excellent coverage of fundamental process chemistry for the treatment of water and wastewater. Covers the important topics and gives helpful design examples using these principles. Written for the consulting/design engineer and scientist -- not for plant operators.

0 of 3 people found the following review helpful.
Bad book
By Roddy Conrad
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• Sales Rank: #963764 in Books
• Published on: 2015
• Binding: Paperback

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• Sales Rank: #802151 in Books
• Published on: 2015-06-16
• Original language: English
• Number of items: 1
• Dimensions: 9.50" h x 2.00" w x 6.30" l, .0 pounds
• Binding: Hardcover
• 770 pages

Review
“

Nobody writes smart, page-turning commercial women’s fiction like Vincenzi.

” (USA Today)

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About the Author
Penny Vincenzi, before becoming a novelist, worked at such magazines as Vogue, Tatler, and Cosmopolitan. She is the author of The Dilemma, Almost a Crime, No Angel, Something Dangerous, Into Temptation, Sheer Abandon, An Absolute Scandal, An Outrageous Affair, Windfall, and Forbidden Places, all available from Overlook.

Most helpful customer reviews

17 of 18 people found the following review helpful.
Absurdly good read
By Julie S.
If you like Penny Vincenzi, you will enjoy this one! The formula is pretty much the same but still a page turner. Her use of ridiculous names like Jonjo and Athina is so typical although Athina is the best character in the book! If there was one thing I could ask of Penny Vincenzi, it would be to reduce the frequency of use of the word "absurd" and it's derivatives. She uses it far too much and this goes for all her novels!
However, as I say, a great read for the PV fans!

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very good
By katie
I thought this book was very good and I enjoyed reading it. However I thought it was a bit drawn out and lacked excitement in places.

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Five Stars
By K A Nisbet
Loved it from start to finish.Penny Vincenzi never disappoints!

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Customer Service A to Z is an excellent training guide for managers and employees. It is an affordable and easy read that will have you rethinking everything you thought you knew about customer service. Within seconds of picking up this book, you will begin to develop a training program that addresses the imperfections in your current customer service model. Customer Service from A to Z speaks the language of the employee and makes a compelling case for continued self-improvement. From the simple to the flagrant, this book has it all and spells it out clearer than any other book of its kind. It is a must read for every employee, manager and business owner!

• Sales Rank: #10345943 in Books
• Published on: 2013-01-29
• Original language: English
• Dimensions: 8.50" h x .38" w x 5.50" l,
• Binding: Paperback
• 168 pages

Review
Customer Service A to Z is an invaluable piece of work for anybody who is interested in building a business upon good, solid sense. In this brief but clear-cut guide, Larry Williams has outlined the basic steps that should be taken for success. --Dick Clark, Entertainment Legend

The best books are the ones that you just can't put down. That's exactly what I experienced with this book. I found it to be filled with common sense and practical ideas that could be put to use by just about anybody in any job! --Shep Hyken, Customer Service Expert & New York Times Best-Selling Author

It is sometimes difficult to implement a company-wide service strategy. However this book details individual improvement characteristics that are easy to follow and can be implemented immediately to increase customer satisfaction in a variety of business applications. --Jim Gibbons, Governor of the State of Nevada

About the Author
Larry Williams is a journalist, radio broadcaster, public speaker and has been a small business owner for 23 years. He proudly served as the personal DJ and Master of Ceremonies for entertainment legend Dick Clark, for private family events. As a journalist, he gained a national reputation for cutting edge concepts and techniques in customer service training and development. In addition to writing for various regional and national magazine publications, he has also authored three books on professional business management, ethical standards and customer service.

He travels the country regularly where he speaks to various groups, organizations and conferences related to the retail, service and hospitality industries. He is the recipient of the American Disc Jockey Association's prestigious Michael Butler Humanitarian Award. In 1991, he wrote the song Jaycee Lee for kidnap victim Jaycee Lee Dugard, whom in 2009 was recovered alive in what has become the most celebrated kidnapping/recovery in modern American history. Williams resides in Reno Nevada with his wife and two children.

Most helpful customer reviews

0 of 0 people found the following review helpful.
Customer Service A to Z...and 1, 2, 3
By Rocky Bourg
As many Amazon customers can attest, Customer Service (CS) is an extremely important component in any purchase, whether it be for a product or service.

Larry Williams has adeptly crafted a book, or more appropriately, a manual that can be use, by rookies and veterans alike, to develop and/or hone a simple but meaningful blue print for providing an effective level of CS that can result in finishing miles ahead of the pack...but you have to actually acquire the book and read it!

Do your customers and your company a solid and read Larry Williams'"Customer Service A to Z". I'm keeping my copy handy to refer to and remind me of what I should be doing as opposed to what I see being done.

0 of 0 people found the following review helpful.
Simple but spot on!
By MommyDJ
We know that over the next year we will be hiring several employees to help us with our business. I have been worried that potential employees would not "get" the customer service standards that we will require of any employee (as well as ourselves). Larry Williams has the answer in his simple, but spot on book. This will be required reading for any new employee... and will be something I will go back to frequently to ensure I am at the top of my game when it comes to how I handle everyday situations with customers and potential customers.

0 of 0 people found the following review helpful.
If you are in business, you need this book!
By Alan Dodson
Larry has taken the concept of customer service to a new level. This book contains ways to service your clients in a manner that will set you apart from the competition. In this current era of impersonal text, email and social media communications, Larry shows you that customer service and client satisfaction is not a forgotten aspect of business. You will enjoy this!

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• Sales Rank: #13302324 in Books
• Brand: Brand: Cengage Learning Business Press
• Published on: 2001-09-13
• Original language: English
• Number of items: 1
• Dimensions: .94" h x 7.24" w x 10.34" l, 1.80 pounds
• Binding: Paperback
• 544 pages

Features

• Used Book in Good Condition

About the Author
Isobel Doole is Professor of International Marketing at Sheffield Hallam Univarsity and a Senior Examiner on the Post Graduate Professional Diploma of The Chartered Institute of Marketing. She is Head of the Research Centre for Individual and Organisational Development at the university and has considerable experience at a senior level working across a number of industries with international and UK companies in the field of international marketing and strategic marketing decision making.

Robin Lowe is a Principal Lecturer in International Marketing at Sheffield Hallam University, a Visiting Faculty Member of the University of Porto, Portugal and is an examiner on the Post Graduate Professional Diploma of the Chartered Institute of Marketing. He has considerable business and education experience holding senior positions in industry and in the university. He has carried out research, consultancy and training in the field of international marketing and strategic marketing decision making in the US, Europe and the Middle East.

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International Marketing Strategy: Analysis, Development and Implementation, by Isobel Doole, Robin Lowe EPub
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