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Customer Service A to Z is an excellent training guide for managers and employees. It is an affordable and easy read that will have you rethinking everything you thought you knew about customer service. Within seconds of picking up this book, you will begin to develop a training program that addresses the imperfections in your current customer service model. Customer Service from A to Z speaks the language of the employee and makes a compelling case for continued self-improvement. From the simple to the flagrant, this book has it all and spells it out clearer than any other book of its kind. It is a must read for every employee, manager and business owner!
- Sales Rank: #10345943 in Books
- Published on: 2013-01-29
- Original language: English
- Dimensions: 8.50" h x .38" w x 5.50" l,
- Binding: Paperback
- 168 pages
Review
Customer Service A to Z is an invaluable piece of work for anybody who is interested in building a business upon good, solid sense. In this brief but clear-cut guide, Larry Williams has outlined the basic steps that should be taken for success. --Dick Clark, Entertainment Legend
The best books are the ones that you just can't put down. That's exactly what I experienced with this book. I found it to be filled with common sense and practical ideas that could be put to use by just about anybody in any job! --Shep Hyken, Customer Service Expert & New York Times Best-Selling Author
It is sometimes difficult to implement a company-wide service strategy. However this book details individual improvement characteristics that are easy to follow and can be implemented immediately to increase customer satisfaction in a variety of business applications. --Jim Gibbons, Governor of the State of Nevada
About the Author
Larry Williams is a journalist, radio broadcaster, public speaker and has been a small business owner for 23 years. He proudly served as the personal DJ and Master of Ceremonies for entertainment legend Dick Clark, for private family events. As a journalist, he gained a national reputation for cutting edge concepts and techniques in customer service training and development. In addition to writing for various regional and national magazine publications, he has also authored three books on professional business management, ethical standards and customer service.
He travels the country regularly where he speaks to various groups, organizations and conferences related to the retail, service and hospitality industries. He is the recipient of the American Disc Jockey Association's prestigious Michael Butler Humanitarian Award. In 1991, he wrote the song Jaycee Lee for kidnap victim Jaycee Lee Dugard, whom in 2009 was recovered alive in what has become the most celebrated kidnapping/recovery in modern American history. Williams resides in Reno Nevada with his wife and two children.
Most helpful customer reviews
0 of 0 people found the following review helpful.
Customer Service A to Z...and 1, 2, 3
By Rocky Bourg
As many Amazon customers can attest, Customer Service (CS) is an extremely important component in any purchase, whether it be for a product or service.
Larry Williams has adeptly crafted a book, or more appropriately, a manual that can be use, by rookies and veterans alike, to develop and/or hone a simple but meaningful blue print for providing an effective level of CS that can result in finishing miles ahead of the pack...but you have to actually acquire the book and read it!
Do your customers and your company a solid and read Larry Williams'"Customer Service A to Z". I'm keeping my copy handy to refer to and remind me of what I should be doing as opposed to what I see being done.
0 of 0 people found the following review helpful.
Simple but spot on!
By MommyDJ
We know that over the next year we will be hiring several employees to help us with our business. I have been worried that potential employees would not "get" the customer service standards that we will require of any employee (as well as ourselves). Larry Williams has the answer in his simple, but spot on book. This will be required reading for any new employee... and will be something I will go back to frequently to ensure I am at the top of my game when it comes to how I handle everyday situations with customers and potential customers.
0 of 0 people found the following review helpful.
If you are in business, you need this book!
By Alan Dodson
Larry has taken the concept of customer service to a new level. This book contains ways to service your clients in a manner that will set you apart from the competition. In this current era of impersonal text, email and social media communications, Larry shows you that customer service and client satisfaction is not a forgotten aspect of business. You will enjoy this!
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